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Not sure if this is relative to your slides but...I had this happen just once...had to push button twice to get it to extend. The new 3 Track requires you to hold the button 3-5 seconds after the slide has fully retracted or extended. Each time, this resets and re-syncs the motors. Initially I was afraid to continue holding button...previous life with TT cable system...but haven't had the issue since. They say...whoever "They" is, that not performing this will cause motors to not sync...thus giving error codes. Maybe this helps...it worked for me.
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Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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