New guy here. Been lurking for a while. I have a 2018 26HE. Had a problem with mine on the last trip. After a little research I learned that you can actually roll the awning up in the wrong direction. It will appear to be malfunctioning. The fabric attached to the RV should wrap from the top first. If it's opposite, you did the same thing that I did.
Not sure if this is the same issue. maybe it will help.
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