i have a 2016 22fe. that is a weak switch. i have replaced it twice. called thor and they sent me a new one. and yes you can roll up in reverse. also had to replace motor once..had an independent rv dealer do that. all schematics and part numbers are on LCI web site..also try extending the awning on battery and not shore power. i think 12v switch has a problem there as well...all in all was never a show stopper. there is a small hole in cover on motor side that you can use drill and 7/16 nut driver(i think) to retract in case it happens again...i carry a step stool for that.
patrick
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