Thor Forums

[Teeitup26]

Originally Posted by EV2

Years ago in another city and another time, we were an RV dealer. We inspected, installed, cleaned, sanitized, filled and operated everything. We tuned antennas for proper reception and usually had numerous warranty claims before a customer ever saw a coach. We believed that was a dealers responsibility and it often took a couple of days of shop time costing man hours of unreimbursed time to fill fuel, water, lpgas, and no claim could be made for any of that. With everything operational we could spend time with our customer explaining and operating everything for them. Our competitors believed it was their dealerships obligation to wash (maybe) the coach and deposit the customers check, but they could sell cheaper. Then, the customer did all of the checking and often brought the complaints and problems to us (we were closer and more convenient) for service that should have been done in prep prior to delivery. And, of course, they were to be charged nothing for a proper delivery checklist by us. Just something to think about.

Or is the QC issue a situation where only a small percentage of new MHs have problems but a high percentage of the complaints happen on this forum.