Quote:
Originally Posted by MBMACE
Thor did call back and took care of the $632.00 bill from Ford. They were very nice ut did want me to pay the bill and they would reimburse me. Is that standard policy?
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That is the way they handled my mobile repair service in Charleston earlier this year. Once the repair is done you need to send them the receipt and they will reimburse the cost. I emailed the receipt to the warranty individual I talked to eliminate time through snail mail.
A bit of advice, follow-up with them after sending the receipt. In my case the warranty tech didn't submit the voucher for payment until I asked about the status 4 weeks later. If I had followed-up earlier I believe the reimbursement time would have been cut shorter. I was also told Thor cuts reimbursement checks every Friday.
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