Quote:
Originally Posted by DrTerriEdwards
We met up with friends in Durango who are in a 2018 ARIA. They showed us what the seals look like. They are black rubber, 2 and 1/2 inch strips that go under all of the slides on the interior. They block out all light and the view under the slides that we see. We are still using sponges to keep creatures out. A chipmunk in Deadwood kept trying to get in. Our dealer claims to be getting approval from Thor to address this, but after a month, they say they have not been given approval. This is really a problem and I cannot believe that Thor is not helping out.
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Dr. Edwards,
Call Thor customer service directly and ask them what is going on. The first service adviser we dealt with at our dealer was not being honest about communications with Thor. Thor can tell you when a service request was received, and if and when it was approved. They might need better information about the missing seals than your dealer provided. The folks at Thor have been excellent to work with for me.
Mike
Thor Forums
