Thor Forums

[pavemike]

I agree with m1noel. My Vegas is at CW with a leaking windshield seal, warranty issue. CW service tech said I should call Thor to speed up the warranty approval process, otherwise it could be up to 6 weeks waiting for approval. I called Thor yesterday and there was a 20 minute waiting hold. I pressed option 1 for a call back. 20 minutes later I received a call from Thor warrant department. I explained the issue and that I need the coach fixed before my scheduled trip in a couple of weeks. He assured me that CW would receive the approval tomorrow. Sure enough, CW called me this morning and said they just received approval and the coach will be ready next week. I know, we all like to bash CW but I have to give them KUDOs for this advise. Also appreciate the Thor rep making this happen. We shouldn't have to go this route but it is reality in the RV world. Give them a call. I think you will be pleasantly surprised. Good luck.