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Have you synced the slide at all? (Run it all the way out and when it stops keep the button pressed for an extra 3-5 seconds after the motors stop. Do the same thing when fully retracting it. I do that every singe time I move the slide.)
With the slide extended have you examined the inside part there: Is there any pieces extending that would prevent the slide from retracting fully? On ours the triangle trim piece there covering the corner came loose--might want to check that.
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