Unfortunately most new RV's have some glitches you will need to work out in the first year. Sometimes major for vast majority seem to me minor (many threads on this subject)
But the problem your describing would make me look at a different RV dealer first. I love my Thor product but it took me a while to find and fix stuff (Mostly myself (and minor) - got tired of waiting on Camping World to fix).
Since your retired now have you thought about going out to Elkhart IN area (were most RV's are built - various brands) and then you have have the factory service fix the glitches the very first week? Should have a large inventory to pick from and the miles will be lower (since they dont have to drive all the ways to AR etc).
Thats what I plan on doing when we are in the market for a new RV (or new used). Just an idea. Good luck. 
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2017 Axis / 25.4: Big Foot Levelers, Aims 1200 Watt inverter, Ceramic Window Tint, Full River AGM 6V batteries, Front Hellwig Sway bar / Rear Track Arm, Safe T Plus Steering Stabilizer, PD 4655 converter, Hard Wired Surge Guard, WEboost + WiFi Ranger, LED Headlights/Driving lights, TPMS, Surge tank, Tornado flush, Viair Compressor
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