Well if you have contacted Thor and they couldn't help you with any owner manual, I would suggest doing some searching with Google. You might come up with something there. In my experience, owners manuals are pretty generic. Really not what people expect them to be.
OK- Have you used the MH at all yet?
Do you have LP in the bottles? Make sure you have opened the valves on the LP bottles. Have you opened the valves on the stove and tried lighting the burners? If not that would be the first thing to do. That will bleed the air out of the lines so the other appliances will light easier.
Does your water heater have a switch inside the coach that you turn on to light it, or is it one that you have to light outside in the compartment? Make sure its full of water before lighting. If the switch is inside, there should be one for gas and one for electric.
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