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For awhile, 2 years ago in summer they suddenly found the ability to help but that fall stopped....at least till just recently, apparently. At that point I had fixed it on my own.....along with many others. Consider yourself fortunate if they covered the jacks out of warranty. Many others shared my experience.......and I must say.......their lack of concern left a crummy taste in my mouth. They knew it was a problem, they used crap jacks, I feel they owe me one..........and I don't expect to be repaid. It definitely will affect any future purchase on my part. I was in business for quite some time......and would never be so inconsistent regarding my products, because they reflect on me.
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