CW locations for service seem to be hit and miss. From talking to others it appears that some locations are good while most are sub-par.
Starter kits are generally a dealer item. My first RV purchase included a relatively extensive starter kit while this purchase included none; I did not however need anything because I kept what I had from the previous coach.
Prepping the vehicle should have been done and CW is required by Thor to have you sign a form indicating that it was performed to your satisfaction. That form also serves as the warranty registration that must be sent to Thor.
Just in case, you may want to start looking for other Thor service centers in your immediate area.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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