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Old 11-29-2018, 10:43 PM   #1
bigben
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,032
THOR #1020
Credit where credit is due

I was having issues with slides, awnings, overhead bunk, etc. All the stuff that is controlled via the Rapid Camp Module. See my thread at http://www.thorforums.com/forums/f8/...nky-15172.html.

This is to say that there really is help from the Thor Technician Consumer Service Reps (CSR). I called in and got referred to Lippert. I was thinking - here we go. The CSR from Lippert was extremely helpful. And we helped narrowed the problem down to the Ignition Lockout Circuit - not in the Lippert folk's wheel house. I called back into Thor and got Andrea Hans.

Gotta say Andrea Hans was incredibly helpful. She diligently worked me, providing clarity through wiring diagrams and assistance from engineering/repair techs. Andrea stayed on the phone while I took measurements of voltage and continuity. She stayed on phone for about 1.5 hours.

So thank you to Andrea and if you need someone to help give her a call at Thor's technical support hotline (877) 855-2867‬.
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Challenger 37TB
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