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The only way I can see this happening, if everything is wired/programmed correctly, is if the generator is seeing the system asking for more juice. Such as the heat pump or air conditioner thermostat settings, or if your batteries are low, below the parameters you set. You might try calling the guys at Wirefly and see if they can help. They talked me through an issue I had and were extremely helpful.
Mike
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Vicki and Mike, Aria 3901- The Wined Up Bus, towing 16 Jeep JKUR. 
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