We bought our 2018 Thor Sprinter Citation 24SS from MHSRV in late August. We initially had a problem with the touch screen that eventually was replaced under warranty. The problems we were experiencing were a result of our touch screen was the old version. As stated earlier in this thread, I wasn't satisfied with the water sewer compartment and made some modifications to add an adjustable water pressure valve and to be able to connect the water source through the bottom of the compartment. I also see a lot of owners complain about the tankless water heater. Once I read the advice through this forum and installed the adjustable valve, I have had virtually zero problems. I am very satisfied with the Sprinter chassis. Easy to drive. Easy on fuel. Good power. Great looks. In my humble opinion. Overall....I am satisfied with our Thor purchase. My wish list includes a keyless entry pad and a leveling system.