Not sure where this (transfer switch) is located on your unit but mine is just inside a storage bin near the incoming power plug. You can usually hear a reasonably loud "knock or light bang" when you throw power to it. You might have a loose connection on the incoming side of the shore power connection while the incoming side from the generator is still OK.
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Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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