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Old 08-18-2015, 09:30 PM   #1
Gary
Junior Member
 
Brand: Thor Motor Coach
Model: Sprinter Citation 24ST
State: New Mexico
Posts: 16
THOR #2420
Service, Quality and Satisfaction Citation 24ST

Enclosed is my response to Thor:

The seat belts for the sofa were too small and barely fit a 6-year old and could not fit an adult. It took La Mesa RV and Thor over 3 weeks to resolve the issue by providing longer seat belts. The skylight was misaligned but took considerable time for Thor to give a go-ahead to fix it. The tank fill and “city water” connection are in the left aft bay but there is no way to attach the hose without leaving the door open. The fix is simple: provide an access through the floor, like the sewage drain but it must have been too difficult for design engineers to come up with. Quality was poor throughout with latches loose, doors that would not stay closed due to misalignment and lack of attention to detail in assembly. The panel behind the passenger seat was completely unattached. When I submitted a question by email on proper tire pressures, I was asked for the VIN but did not get a response until I followed up two weeks later. I also asked by email if the backup camera could be on with the radio on and never received an answer but we told by La Mesa RV that it could not be done. However, the issue was addressed by other users in the Thor Forums and not only can it be done but it is very simple to do so. The coach sleeper is extremely uncomfortable and if someone is sleeping in the overhead, they have to climb down on top of those sleeping in the sofa bed to the bathroom. The dinning situation is awkward if you have more than two people. Lastly there is no coach specific manual which complicates user maintenance actions. I realize that by buying a smaller coach, some things need to be sacrificed but quality should never be one of them.
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