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[Bob Denman]

Originally Posted by gmtech16450yz

I think about all those clues, toss them around in my head and then decide I need to really LOOK at this guy. I look over at him and sure enough, he has a hearing aid in his left ear. I'm thinking "Oh cr@p, how am I politely and delicately going to pull this off?!!!" So I ask him if he has a hearing aid in his other ear, he says yes. I ask him how long he's had them, he says "Oh, I guess about a month or so". A giant feeling of accomplishment comes over me, but I still need to carefully let him know what I'm thinking.

So I delicately and in a humorous way broach the idea of his hearing aids picking up noises that he hasn't heard in years, and maybe even noises that it shouldn't be amplifying. (1980's hearing aid technology wasn't very good.) He laughed as the light went off in HIS head. "Well I'll be damned! I think you're right! I'm hearing things like the swishing of my pants rubbing together as I walk even!" We had a good talk on the way back to the shop and we both felt like we "fixed" the problem. He came in many times after that and always asked for me to be the ONLY person that touched his car. lol.

BRAVO!!!

They can't teach that in school!