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Old 08-20-2015, 12:19 PM   #1
bigben
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,032
THOR #1020
Another Thumbs Up for Thor Warranty

We have put a lot of miles on our new 2015 Thor Challenger 37TB. Lots of folks post about poor experiences but this is a great one.

On a huge 8500 mile trip with grandkids, we encountered a problem with leaking 12v water pump. And we had a serious problem with drivers window - somehow it cracked.

Thor warranty had me buy a replacement pump and are sending a reimbursement check. Also had me send a picture of the window. Did a complete replacement of the entire driver's side window set.

Also, had the infamous rattle in the dining room slide. It is annoying but doesn't affect the operation of the slide.

Any and all of the problems handled without wrangling and hassles. I worked with Tom Overton and Mike Rink at Thor Warranty - they are knowledgable and responsive. Jake Shell at Paul Sherry's is the best service manager we've met and we've dealt with a number of other service departments.

We are hopefully through the new owner blues and won't need to talk with these guys.

So thumbs up for Thor support.
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Challenger 37TB
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