If you call Thor they will let you know the status of the warranty items. By that I mean have they been sent do they even have a record of the request. I had to stay on top of CW about some warranty work a few years back. Once I found out that Thor would answer my questions about the warranty items it gave me more power over CW.
I would however take your unit back and tell CW to set up a time once all the parts are in. Like others have said also look around for other independent shops that will do the warranty work stuff.
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S.O.B.
Retired and never looked back
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