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Looks like they gave you the wrong one.
You said you called them, did you try sending an email? Something like "false advertising" mentioned in the email may get a faster response.
You may also ask them for your build sheet and component listing. The component listing will give you the model and serial numbers for most items installed on the coach.
__________________
Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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