Very common problem with a lot of the Axxera radios.
Look very closely at the frame of the radio for a tiny unmarked reset button. Press it with a paperclip or toothpick, and the radio may come alive. The button is about the size of the tip of a ballpoint pen.
Mine does the same thing often; I'm awaiting a solution from Thor.
And....Welcome Aboard, and thank you and your hubby for your service!
__________________
Ed
Some Other Brand w/2020 Jeep Gladiator Toad
Living The Dream in "God's Waiting Room"
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