Thor Forums

[Swtee4]

Bottom Line Up Front I had my steps fixed due to the recall.
I was having an issue with my steps (stuck in the out position). So I googled to see if there was a recall & there was. I called Thor & was told there wasn't a recall on my Serrano steps. So I called Lippert. They informed me there was a recall & they didn't understand why Thor didn't have it in their system. So I sent pictures of the Lippert Steps Model & Serial number to Lippert. After a lot of back & forth with Lippert, Thor & the RV Service Center they agreed to fix my steps at no cost to me. Lippert gifted my a motor for my steps, paid for the labor & the service center to fix the recall. The motor was not part of the recall but they said because of all the confusion with Thor they would take on the cost to get my steps in working order.