Thor Forums

[Pete'sMH]

Originally Posted by 16ACE27

Ummmmm? Where have you been the last 5 years? Camping World bought up most of those small dealerships and rebranded them. Now Camping World, General RV, Campers Inn and a few smaller franchises are in the vast majority of dealerships. The "exceptions" are the small, family owned businesses and they should put forth the extra service to compete. Because it doesn't matter what you think you are selling, if you are not selling customer service you will go by the wayside once you run out of new customers.

Not going to argue about it but there are still lots of independent dealers and many of them are the very ones that bend over backwards to help their customers. But they don’t see a lot of percentage in fixing Camping
Worlds messes. Personally I’d like to see them wow CW’s customers in order to win their future business. It would raise the bar for everyone but they don’t seem to see it that way. Actually I think CW would like to see the independent dealers take their warranty hassles away as well! And you’re right, the small dealers that don’t take care of their customers are doomed. Many didn’t survive the recession and the ones that just staggered through will be the next to be bought up.