Thor Forums

[The Gritz Carlton]

"I think that many of us will disagree on whether a 'dealer' is under any obligation, at least to our specifications, to 'service' any and all RVs that drive into their service bay."


Your assumption is people think they can drive up and demand service...anywhere. That's not the point here. The Post states "warranty work". If you build "widgets" and sell your own "widgets", you are an independent business...not a "dealer"...and you can do as you please. If your "business model" is dependent on selling someone else's widgets and you've agreed to perform warranty work on all customers that buy this brand, regardless of sales origin, you should follow through on the other half of the deal. For those who have experienced a "dealer" who refuses to do warranty work because the customer didn't buy from them...post them here. The train is back on track!! We're talking Warranty Work here...not general service.