Thor Forums

[johnboytoo]

Just joining to see how Thor treats it's other brands customers....

Our Timeline:
Ordered a Redwood 38gk on 7-17 with an estimated delivery of late Sept due to a residential package we wanted...
Delivered to the dealer on 9-26 and we left for vacation in the 'old' 2012 5er

On 9-11 got a call from dealerships Gen'l Mgr that there was a problem...
Large Ottoman ordered was not included in the build and
there were wrinkles in the roof rubber... research found a
strut/rafter was missing in the roof at the end of the front cap
where it ties to the roof and 'air' had got under it to wrinkle the roof.

My concern is that if air got under there so did water, etc....
and if a frame member is missing what else is ?!?

While the dealership is working in good faith and saying they can fix it as they've done the same to two others (WHAT - they left this off others ????)

Not sure I will accept this rv until I peak to the mfg....
and get something LARGE in writing...

so much for our early october vacation !