There is/was an issue with some models where the fill hose from the gravity fill port actually loops down a bit before rising back up to the fill bib on the tank. Water pools in the low spot and splashes back as you described when trying to add water. Mine was this way. You have to hold hose in tightly until the pressure starts the water in the low point moving. It was eventually repaired at the factory and now works fine. This is one of the reasons I keep tank full when at the house...you never know when city water may be interrupted.
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Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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