Thor Forums

[harvnlois]

Hey all,

We found a 2019 Palazzo 33.2 (our first ever RV) that we fell in love with 2 weeks ago and put a deposit on it. Soooo looking forward to getting it and beginning our RV experiences!

However, there was an issue: driving down the road, every once in a while the front end pulled to the right. Wasn't constant, wasn't a really hard pull, just the coach deciding occasionally it wanted to go that way.

The dealer service department immediately took it for a drive and said they believed it was a front end alignment issue. By the time we left that long day, they said they could not fix it and they were sending it to Freightliner for repair. The salesman called us 2 days later and told us Freightliner could not determine what the issue was and were gonna call in the original manufacturer for diagnosis and repair.

Well, today, got a call from the salesman and was informed they planned a "3 axle" alignment (note the Palazzo 33.2 has only 2 axles) and squaring. The start date is scheduled for 7/10, and it could take 1-2 weeks to complete. Wow!

We are really concerned about this issue, because we do NOT want to pay for a problem that will/might recur after we take possession. The dealer (in Kansas City, 4 hours away) does not have another of this model/floorplan (the only one we want) in stock at any of it's 3 locations.

Has anyone else gone through this? Can you offer words of comfort? Or are we gonna end up looking for this motorhome elsewhere. The closest I've located is over 8 hours away and a higher price. Really don't wanna do that!!

Help!
Thanks,