Thor Forums

[pengoquin]

Just over a year old when the door latched broke and jammed. Big Sur, stuck outside in the rain, numerous hard pulls forced it open. I pulled it open and found a cheap piece of broken plastic piece jammed in the lock. Thor kissed it off as out of warranty, call Tri-Mark. Did so, "Tough luck, out of warranty, pay full price for the all steel version. I responded in kind, "Thank you, "Your lock and customer service, Sucks!" I later found out that Thor buys the complete door assembly from another company and they don't want to pay for the upgraded steel lock. The guy at the door company sent me a steel lock. This is a ridiculous problem and will probably have serious consequences someday. I sent a complaint to DOT, but never heard back. Maybe if more folks submitted complaints something might be resolved.