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Old 07-23-2019, 10:30 PM   #5
bevedfelker
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Brand: Thor Motor Coach
Model: 2015 Vegas 24.1
State: Pennsylvania
Posts: 1,468
THOR #2601
Squerly -- it's in the warranty. It's kind of a catch 22 situation. If the roof leakage is due to sealant problems there is a clause in the warranty under the section for "The Warrantee Ends" that says the following:

"Sealant maintenance and minor adjustments, such as adjustments to the interior or exterior doors drawers and latches will be performed at no cost to you by your selling dealer during the first ninety (90) days of warranty coverage; thereafter, any further sealant maintenance and adjustments are your exclusive responsibility as normal maintenance." (My highlights and underlining)

So if the leak is from improperly sealed seams, or gaps in sealant, or sealant not curing properly, you have 90 days to find that. If the leak is from some gaping improper assembly then they'll cover that under the normal warranty. I can't tell you the number of times I've been in a dealer's and someone brought in a new RV that was sitting in storage and still under warranty (but beyond the initial 90 days) and heard the dealer tell them that the leak they came in for will be their responsibility to pay because of this 90 day rule.

In fact, I bought my 2015 Vegas new in Aug 2015. I took it in for a leak above the driver's side window in Dec 2015 and my dealer told normally it wouldn't be covered because of it being beyond 90 days. But in good faith, he had his guys reseal the seam above the window , never asked Thor for warranty authorization, and never charged me. It took about 10 mins to fix the seam.

In the PDI checklist I included in the owner based manual I developed I recommended when a new owner gets his RV home to carefully inspect all the seam's sealant on the sides , front, and back of the RV. I emphasize it's extremely important to climb up on the roof and inspect every seam that is up there especially the side to top seams, where the front and rear caps join the roof, and around every place that a hole was made in the roof for appliances, vents, etc. I included this when I first learned about the 90 day Catch 22.

I know that there are lots of new owners (at least of Vegas and Axis) that during the PDI never bothered to learn what a USE/STORE switch does or that you had to rotate the sewer Y-connection down to hook up the sewer hose -- so they are not about to climb up on the roof to check seams. But this is definitely a "Buyer Beware" situation with leaks from bad seams.
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Ed & Bev Felker
Retired USAF Col and retired Nurse
Traveling with Lily & Bella ('Teddy Bear' breed)
2015 Vegas 24.1 (E-350)
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