Thor Forums

[Judge]

It can take time for Thor to respond back to the dealers. If you think about the number of dealers and the number of new rigs under warranty, it could take several days to a couple weeks for the dealer to get an answer from Thor.

Because of the horror stories of dealers having rigs for weeks and months to complete repairs, we opted to wait until the end of season last year after purchasing ours in August 2018.

We made a list and took it to the dealer at the end of October. There were some major items like a roof leak, floor flexing in the bathroom and a plumbing issue among some other minor things. The dealer did not complete the repairs until mid-January.

For the floor issue, the dealer even told us that Thor may request we take it to their Service Center in Indiana. Thor did eventually approve the dealer fixing / reinforcing the floor after waiting a few weeks to hear back and the dealer did a very god job.

That being said we still have a leak and are waiting for Thor to give us a date to take it to their Service Center to fix along with a few other things before the warranty expires next month.