Thor Forums

[pavemike]

I took mine to CW (bought it from a different dealer) with a small list of warranty items, most important was a leak in the windshield. The service manager told me to give Thor customer service a call in a couple of days. He said Thor tends to react quicker to the customer than they do a dealer. Two days later I called Thor. The gentleman I spoke to looked at the list sent by CW and a couple of pictures they sent of the windshield leak. He told me the warranty work would be approved the next day. Sure enough, CW called me at 8:30 the next morning to tell me they received approval from Thor and they would schedule the windshield tech to replace the seal that week. I was impressed with the response from Thor. I also have to give the service manager at CW a pat on the back for giving me that piece of advice.