Good start......we have a year and specific coach; on the forum it is best to provide as much info as possible so readers can better help you if possible. It does not matter if you don't use proper terms for things.....most of us learned as we went......and are still learning about RVs.
What do you mean by “we have to reset the battery” to get the awning to work originally? Do you mean disconnect and reconnect a certain battery cable; turn off and on a certain breaker? Pull a certain fuse and replace?
Anything else you noticed about the awning operation.....does it try to move at all? Any physical damage to the awning from wind storm or camping trips etc.
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