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Good news!! 16ACE27 was correct, the problem was the heating element. I followed his instructions to confirm it was bad. I ordered a new heating element and replaced the old one with the new one last night. I went outside this morning to check and the fridge was cold along with the freezer.
Thank you 16ACE27 and everyone else who provided insights / suggestions! This forum saved me a lot of $'s by being able to trouble shoot and fix the problem with your help vs taking it in for service. THANK YOU!!!
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