Norrin -- Do you have a picture? There should be a low point drain on the cold water line and another on the hot water line. This way opening them allows water to drain from the cold water and hot water lines. When you say there is a valve on the input side of the pump and another on the output side of the pump -- if those are drains they would only drain water from the cold water line. Where is the drain for your hot water line? And you say the output drain refuses to pop up -- generally the valves Thor uses turn to open and close. Are you sure the thing you are describing as the output drain isn't the water pump filter to catch debris coming out of the pump from the fresh water tank? Do you had a set of the Thor production drawings for the fresh water system for your model, year, and floorplan? You can get it from Thor and it shows exactly where everything is located. I have never heard of having to get the pump out of the way to get to the low point drains.
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Ed & Bev Felker
Retired USAF Col and retired Nurse
Traveling with Lily & Bella ('Teddy Bear' breed)
2015 Vegas 24.1 (E-350)
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