A simple email did it for me. I got a response quickly and the new lock arrived in a few days. I told them it had not broken but sent a picture of the inside of the lock showing the serial number. I still have the old unbroken lock in a box in the garage.
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2017 Gemini 23TR Ford chassis w/ power stroke 3.2
DW, Daughter and 2 dogs, Sofie (black lab/boxer) and Phoebe (schnoodle)
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