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First, an 08 Four Winds Mandalay, why are you worried about a "Thor Authorized" service center. IMHO you should be more concerned about a reputable service center than an authorized service center. If you are dealing with the old McGeorges, now a Camping World, I wouldn't have them lace my shoes, and I wear slip ons.
I notice you are in Virginia. If you are close to the Richmond area I recommend RV Service of Virginia. They are independent but they will not work with manufacturers warranties. They will work with some extended service plans but not all.
Sorry, but without knowing what slide systems you have on that 11 year old coach I can't really say what the issue is. Like someone else stated it could be a slide motor that is bad.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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