Quote:
Originally Posted by Yaktop
If the rules changed since their two recent visits then there should be some discretion. If anyone says they read the rules every-time they ‘rebook’ a reservation them i call BS. But yes, rules are rules.
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I’m big on following rules, but the one time we stayed at a park for the second time I didn’t check to see if the rules had changed. As a business owner, I would think you would want to keep a repeat customer happy. The manager could have made some concessions. I believe the manager should have contacted the owner when they were asked to contact him. The owner could have probably made a decision that would have kept a customer, and still made things right for the RV Park. I know there have been many times through the years that my husband and I were able solve a problem with a customer.
Just my 2 cents that is probably worth only 1 cent.
Pam
Thor Forums
