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Old 01-13-2020, 11:10 PM   #14
EA37TS
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Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
Quote:
Originally Posted by The Gritz Carlton View Post
Reading comments and experiences on this forum for a couple years...plus...trying to buy from them....twice. Have you ever dealt with them?
Yes. That is who we bought the current Accolade from. I will tell you that I will not give their sales or delivery people/departments the time of day and ignore them whenever I am in for service but their service department has been decent. On the few warranty items they verified the problem and I took the coach home while they got authorization for repairs and ordered parts. Over the holidays I got two calls from them with status updates and got a call today to schedule the "while I wait" appointment for parts installation. We also scheduled them to check a slide seal for leakage while I am there.

Now, we walked away from the deal once. When we did come to an agreement the delivery folks damaged the coach when they tried to fix a PDI item and the coach was not ready for acceptance (Mobile Eye was not calibrated and working). In fact I created a thread about General RV in the Entegra section of the forum.

http://www.thorforums.com/forums/f34...ach-19433.html

I will say our experience with them is a lot better than our experience having service done by Camping World.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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