Thor Forums

[Beau388]

Originally Posted by mrgscooter

Total frustration with getting little warranty things fixed. First Ford, very few places to take class A's longer than 27ft, then this "drop off and we will get to it in the next few weeks". And trying to get Ford to agree/approve a non-Ford shop is an act of God. Then today, tried to schedule a Thor certified repair shop to fix an electric step problem, earliest date I could get was 4 weeks out. What good is a warranty if it takes forever to get it fixed, assuming they really fix the problem but that's another story. I don't know how the full timers do it. Apologize for the venting.

Thor will usually authorize mobile RV tech to come and fix your coach. You must get authorization before any work or estimation. If the work is authorized, Thor MC will send the parts to you or the mobile tech and you are responsible for returning the parts and paying the bill in full. After the inoperable parts are received by Thor MC along with the mobile tech's bill, Thor MC will reimburse you after about one month.