Quote:
Originally Posted by Beau388
Thor will usually authorize mobile RV tech to come and fix your coach. You must get authorization before any work or estimation. If the work is authorized, Thor MC will send the parts to you or the mobile tech and you are responsible for returning the parts and paying the bill in full. After the inoperable parts are received by Thor MC along with the mobile tech's bill, Thor MC will reimburse you after about one month.
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Since when?
My experience is Thor will only authorize a mobile tech for warranty work when the unit cannot be safety delivered to an authorized dealer. I had one such incident and it took two calls and a supervisor before they would authorize a mobile tech for my slide being jammed at about 6 inches of extension. They did finally authorize the mobile tech but it took them 6 weeks to reimburse me for the repair.
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