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Originally Posted by BlueWaterSUX
Since the beast is in for warrantee work, we missed her so much, we went over to the Daytona RV show yesterday and revalidate our recent upgrade decision. Wouldn't make an even trade for anything we saw yesterday.
While there, we happened to meet Thor factory product manager Kevin Mullis. He helped me gain some insight into some of the relationships owners can expect with the factory and their chosen dealer or service center(s), that previously I didn't quite understand.
Not our first coach, but it is our first ownership experience where warrantee and an extended warrantee product cover service and repair work. I was a bit shocked to learn after the fact, that Thor really doesn't sell parts directly to customers, even after warrantees have run out. I understand some of their logic, but I'm of the opinion most long term motorhomers at some point resort to fixing/adjusting/repairing/replacing a lot of things themselves for economy, remote repairs and simplifying one's life by not having to take the motorhome in for work.
Anyhow it was a good learning experience for myself and hopefully for Kevin too. We discussed some of the issues and reasons ours is in the shop, most of which seem to be common or frequent issues. It did not appear as if the manufacture (well at least not Kevin) is reading these forums, but I sure am glad I don't have to take the dealer's word on how common issues are when I can come here and see that I'm not the only one that has experienced whatever the problem is.
How many of you folks have taken the time to visit a motorhome assembly facility? I may plan to do that if a route through Indiana is ever unavoidable.
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I recently purchased a 2013 Thor Palazzo 33.2. I too found out that Thor will not sell directly to the owner. No problem for some items. One was the plastic thumb latch for the fuel door. Took me a while to find what it was called and the part number. Most of the time it is easy. The relay for the water pump/tank monitor went south. Finding that bugger was an exercise, but Thor, after a call (second contact), was most helpful in getting me the cable drawings for my rig. That enabled me to locate it behind the fuse/circuit breakers/water heater. The part number is on the relay itself and did a search. Had one in three days. So it does take some doing, but you can work around the problem of no sales or part number/description from Thor. Most items have manufacture and part numbers on them via stickers or in the plastic somewhere on the part. There almost isn't any part that you cannot find once you have two of ether manufacture, description, or part number and at least two are on the part.
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