Quote:
Originally Posted by MJC62
Extended warranty repairs are good money for the dealer. They basically send their quote for repairs to insurance company and if their pricing isn’t totally out of line they get go ahead to make repairs. Theoretically you pay the deductible and everybody is all smiles. You get the coach back and the dealer makes a good buck.
Factory service the mfgr supplies the parts, no mark up for the dealer, and they set the labor hours for the listed repair. If the servicing dealer runs over on labor they have to fight with the mfgr for the difference. This is why Thor is happy to send warranty repair parts to an individual making their own repairs.
It’s a BS system but it is the same in the auto industry as well. I doubt much has changed since I turned wrenches on Chrysler/ Plymouths warranty flat rate hours for the same repairs were generally 20% less than non warranty work.
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I transfer to my name a 7 year extended warranty for at the time a basically brand new Chaparral 29. We went 6 years and nothing that ever went wrong was ever included with the warranty. I was always out of pocket including $500 bucks just to get it pulled out of the water for any service or repairs. (I did not have a trailer) Then finally one day the Fridge in the Galley goes out & it was covered under warranty!!!! ( I was so excited) It had a $100 deductible but the ESP would not pay to remove the Fridge at the Marina. I had to pay out of pocket to get the fridge to the Authorized repair center they provided. Their repair center wanted an additional $600 to come on side at the marina just to get the Fridge. So I figure out how to take it out myself and take it to the center. 4 weeks later they tell me the compressor was out and that the cost to replace with new compressor was $638 less my $100 deductible so the ESP was going to cover the $538. A brand new Fridge like what I had at the time was $398. I tried to get the ESP to just pay $298 and I pay the rest; they would not do. I knew then I would never want a ESP. I paid the $100 deductible and the put a new compressor on 6 year old Fridge.
I figure my ordeal applies to RV because there is always some delays or drama about what will be covered or not. The way I see it, I have $7k in the bank that I can invest and spend on repairs when and where I need without the headache.
Mfg warranty is something else, that is what Authorized dealers are for.
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