Thor Forums

[mjpallone]

Our experience with Warranty work was 'explained' to us by 2 different places. The way the Thor warranty process works is that you have to have the problem evaluated by a certified RV tech who contacts Thors for 'approval' for the warranty repair. That can take one to two business days. Thor then approves the repair and 'orders' the part to be shipped to the dealer. If you have a new RV getting the part shipped to the dealer can take up to 5-10 business days depending if the part is available and in stock. Then the dealer has to schedule the installation/repair. The dealers all seem to wait to do any repairs until they have 'all' the parts on hand. It has been a very frustrating process for my wife and I. We purchased a 2015 Hurricane 31S and it has been in the shop more than we have been camping.