I have found Thor customer service to run hot and cold. Sometimes they are excellent, but other times they are poor. For example, I have been complaining about cable reception on TV not appearing clearly. I have talked to Thor about it, and Camping World, while still under warranty. Problem never fixed, so I want to have it serviced. I asked Thor, through email with some one named Lori, if they would provide some financial assistance on service call. I have not received an email back, with either yes or no, in over a week.
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