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Cranked Awning in...
Called my hometown RV service guy & he told me how to retract the awning manually, as he thought the motor probably went out.
There is a small dust cover on the front awning arm at the top by the roller (that's where the motor is); remove the dust cover and you will see a 3/8" nut; just crank (and crank and crank and crank - our neighbor came over with his power drill & zoomed it in; a power drill is definitely a purchase I will make for the RV) until it is completely retracted.
Will get the awning repaired under our extended warranty when we return home.
Don
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