Thor Forums

[EA37TS]

Originally Posted by Yosemitebob

Keep in mind when you go to the dealer and see all those coaches, trailers, and what nots, that they too are waiting for repairs, not counting the new sales which get priority service. Even if they get the part, they can't just put yours in ahead of all those people that are waiting too. Yes, it takes a bit of time to get from Thor, but it takes more time to get it done at the service point, not because they are just putting you on hold, but because they have others waiting too.

My dealer actually has 2 distinct service points. One is for new coach prep and initial warranty claims. They handle all service for new coach prep and warranty work for the first 30 days after sale. 31 days and later warranty claims go to the Service Department for repair. In this way I am not competing for time with new coach prep. The 2 centers have their own facilities and personnel.

The Service Department does however get a lot of drive up business (emergency repairs) because they are right off a major interstate highway.