Thor Forums

[dkoldman]

Originally Posted by macdaddy1111

Thor

If they built airplanes, I would already be dead!

Is that because you like Thor so much, you would buy whatever they make?

I didn't buy a Thor, but I damn sure tried and I tried hard. My limited experience says most issues and complaints come from the Dealers involved, their support processes, and inexperienced buyers like me not fully understanding why the support structure is so complex to get things fixed.

Dollar for Dollar, you can't beat a Thor in terms of features. I got lucky with a deal that I still don't believe they made down in Florida; so I couldn't be happier with my Winnebago (which has it share of problems too); but if you want to see my perspective on why I believe misinformation can help turn the table of opinion against Thor. Go look up ANY product that you know is ABSOLUTELY 100% well made and sold by Home Depot. Then go look at the Reviews. Focus on the NEGATIVE ones. Half you read will be by some innocent customer that may not even know how the product is suppose to work, or they may have used incorrectly but blame the mfg. Shipping box was damage etc. etc.


Don't believe me? Read a few of these for a Honda 2200 Super Quiet Generator!!!

Paul
January 8, 2020
This generator is great. It was the 4+ hours on the phone that was the worst customer service I have ever experienced. You can look back at the notes and see that I am not aggerating this. I have a Home Depot pro card and use that card at least twice a month for appliance purchases at the local store but have never used it on line or at a different store over the phone. I can assure you that I will NEVER use that card on line or over the phone again.


James
April 9, 2019
Recommended Product
This generator worked fine for a few months. Then, I cleaned the spark arrestor and discovered there was no gasket on the muffler although, there was supposed to be. Called Honda only to find there was also a recall on this unit due to a possible fuel leak and was told not to use it. That was February. Took the generator to the dealer to fix recall problem. Now it’s April. Still no parts to repair recall. I need my generator. I mean, I bought the generator so I could use it, you know? What happened to Honda quality and service? I bought this due to Honda’s reputation for reliability...but I can’t use it! So much for reliability, eh? Guess I should have purchased another brand, saved money and had a useful product.

Greg
February 12, 2019
Never started. Waited over a week for delivery and never did crank on, or even SOUND like it was trying to start. I returned it. Looking at other brands

HomeDepotCustomer
September 4, 2018
Super loud think it was the loudest on the job site

JC
July 10, 2018
Got two of these after Hurricane Maria for my family in Puerto Rico. The day that I got there the power came back on (They still have outages on and off) so they were not being used that much. After a couple of months one generator failed. There is only one Honda repair facility in the Island thinking it was still under warranty it was brought there for service but they charged over $180 dollars for something it didn't really need. I contacted Honda consumer relations and they asked me to send them the receipt! I though they would take care of it but several months went by and never got a response from them, I called them this morning and they pretty much don't give a crap about the customers. They told me that I should talk to the service facility in Puerto Rico directly (planet honda). I would not recommend this product at all and would think twice before buying another Honda product.

Denny
Leaks oil....
December 10, 2019

HomeDepotCustomer
November 12, 2019
The generator is fine the communication was very bad!

Toro
April 8, 2019
Ive owned a Honda EU300is for over 7 years and it has been a powerhouse with no problems at all, Purchased the new 2200 watt a few months ago and have been really disappointed . First it takes 4-pulls to start and then after only having 40hrs on it I get a Honda fuel valve recall on it. Now its been in the shop almost three weeks waiting on recall/repair parts..so disappointed in what has become of the once great Honda reputation.