Quote:
Originally Posted by Rysiek
Hello 16ACE27,
Well, I got incredible news today. Shop4Seats called me to let me know that they will replace the driver side captain chair and our manual double recliner with new power double recliner... FREE OF CHARGE! Just now received an email confirming the order. The only thing is, the order will arrive at my house on June 15th. I was speechless  I really have not expected this to happen. I have never asked for this to happen. I thought, I will get replacement armrests and will have to live with not fully reclined sofa in our coach.
Well, I call this an excellent service. I do not know who your rep was but if you can, please call Angela Allen at (562) 393-5112. She was helping me.
I hope you can get your issues resolved quickly and to your satisfaction. Please, let us know. |
Glad to hear you got some response. Supposedly they have a showroom in Texas but not at the California location.
I finally got a response after informing them of my chargeback request with my CC company. They sent a return label for the chair with no options so they can install the lumbar support in that chair and I'll keep te chair as is with both options in it. I shipped the chair back on Friday: they expect it to be back to me in 3 to 4 weeks.
I'm holding off on the installs until I have both chairs ready to be installed.
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