Thor Forums

[Judge]

Originally Posted by V1VR

Email firefly here : support@fireflyint.com Jerry Maurer. He can tell if recall was done based on which firmware you have go to network diagnostics on control panel
And take a pic of the G7 page it will have firmware version If it’s NOT 6.14 then it NEEDS update .
To find it :
Go to settings page on the touch screen press network diagnostics button look for G7 config version and Firmware version
Looks like this
Mine is old should be 6.14 version

Thanks for the pic. It is helpful. I already had provided that information to Jerry on Tuesday but it allows me to see what yours looks like.

I do have version 6.14 on the G7 but he said there is a mismatch.

The firmware on my Display is 1.5 like yours.

I do see the Config Revision on yours is the same for the Display and the G7 and are both 5.9.

My unit has the Display at Config Revision 5.1 and the G7 Config Revision at 5.3. That is the mismatch he must be talking about.

I sent Jerry and e-mail last night when this happened again to see if he has any ideas.

Thanks for your assistance as well!